Dear Timetable community, 

We are reaching out to inform you of some important updates to our support and ticketing system. Please read the below information carefully, as these changes will affect the way we support your school. 

New Support Query Submission Process 

From October 1st 2024 ,all Tes Timetable support queries should continue to be submitted via the Get Help function within the products. For more information on how to use this function, please click here. 
 
If you're unable to use the Get Help function, you can still reach us via email using the designated product support addresses: 

Desktop Timetable (E10, EdvalStaff, Tes Choice): edval-timetable.support@tes.com 

Tes Daily and Tes Interviews Products: edval-cloud.support@tes.com 

Timetable Integration/Syncing: edval-integration@tes.com 

Timetable Licensing Support: edval-license@tes.com 

Changes to Help Centre and Chat Function 

The Chat and 'My Tickets’ function in the Help Centre (help.edval.education/portal) will no longer be available, however you can continue to access our knowledge base documents and community forums through the portal. For more details, please click here.   

Domain Whitelisting: Transition to Freshdesk Ticketing System 

We have moved from Zoho Desk to Freshdesk as our global ticketing system. If your school needs to update its domain whitelist to accommodate this change, please add our new ticketing domain: tesglobal.freshdesk.com. 

New Feedback System 

We appreciate your understanding as we make these improvements to better serve our schools. Should you have any questions, please don’t hesitate to reach out. 

Thank you for your continued support! 

Regards, 

Customer Support Team 

Tes Timetable