Recent Topics
Timetable Daily Product Update Thursday 25th April 2024
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for maximum 2 hours on Thursday 25th April from 3.30AM GMT+1 / 12.30pm AEST. We apologise for any inconvenience this may cause.
Timetable Daily Product Update Friday 12th April 2024
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for maximum 2 hours on Friday 12th April from 12pm GMT+1 / 9pm AEST. We apologise for any inconvenience this may cause.
Timetable Daily Product Update Friday 29th March 2024
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for maximum 2 hours on Friday 29th March 2024 from 11 AM AEDT / 12 AM UK time. We apologise for any inconvenience this may cause.
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 14 Feb 2023 07:00:05 AM AEDT
Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update: 14 Feb, 8:18AM
Product Update Wednesday 14th February
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for ~30 minutes on Wednesday 14th February from 6:00 am AEST (7:00 pm GMT). We apologise for any inconvenience this may cause in the meantime. Update: 14 Feb,
Product Update Monday 29th January
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for ~30 minutes on Monday 29th January from 6:00 am AEST (7:00 pm GMT). We apologise for any inconvenience this may cause in the meantime.
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 18 December 2023 01:58:05 PM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update 02:35 PM
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 15 December 2023 12:05 PM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update 12:45 PM
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 13 December 2023 12:35 PM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update 13 December
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 13 December 2023 09:25 AM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update 13 December
Product Update
Product Update From November 20th 2023, we will be discontinuing all feature request options and entering a maintenance and support phase. We've taken this decision to focus our development strategy on enhancing product quality and performance to improve
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 01 November 2023 10:15 AM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update 01 November
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 22 September 2023 03:27 PM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update 22 September
Cloud Product Update Saturday 2nd September
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 2nd September from 6:00 am AEST (Friday 1st Sept 9:00 pm BST). We apologise for any inconvenience this may cause.
Product Update Thursday 10th August
IMPORTANT: To facilitate a product update which will address an issue in Choice where administrators are unable to act as a student when a form is closed, access to my.edval.education will be unavailable for 30 minutes on Thursday 10th August from 4:30
Cloud Product Update Saturday 15th July
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 15th July from 6:00 am AEST (Friday 14th July 9:00 pm BST). We apologise for any inconvenience this may cause.
Urgent Update to Edval Daily Thursday 29th June
IMPORTANT: To facilitate an urgent update, access to my.edval.education will be unavailable for 30 minutes on Thursday 29th June from 5:00 am AEST (Wednesday 28th June 8:00 pm BST). We apologise for any inconvenience this may cause.
Cloud Product Update Saturday 13th May
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 13th May from 6:30 am AEST (Friday 12th May 9:30 pm GMT). We apologise for any inconvenience this may cause.
Updating Syncing login details for Compass users
Hi All, We have been informed that some schools are no longer able to sync Edval Daily and Edval Timetable to Compass and these are due to the users that are no longer active in Compass and their permission to the sync has been revoked. We believe a change
An important support update
Dear All, We will be holding our Team Workshop from Wednesday 17th to Friday 19th May 2023 (inclusive). This is an opportunity for our entire support team to work together to improve our products and look at ways to better serve our customers. During
Cloud Product Update Saturday 1st April
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 21st April from 6:00 am AEDT (Friday 31st March 8:00 pm GMT). We apologise for any inconvenience this may cause.
Cloud Product Update Saturday 25th March
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 25th March from 6:00 am AEDT (Friday 24th March 7:00 pm GMT). We apologise for any inconvenience this may cause.
Cloud Product Update Saturday 24th February
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 24th Feb from 6:00 am AEDT (Friday 23rd Feb 7:00 pm GMT). We apologise for any inconvenience this may cause.
Update to Edval Cloud Saturday 18th February
To facilitate a minor product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 18th Feb from 6:00 am AEDT (Friday 17th Feb 7:00 pm GMT). We apologise for any inconvenience this may cause.
Important updates for Edval Choice and Edval Daily
UPDATE: Edval cloud version 1.115.1 has been released. This version fixes the issue with syncing of Choice forms and the automatic cancelling of classes that do not contain students in Daily. IMPORTANT: To facilitate urgent updates for Choice and Daily,
Auto cancellation of classes with no students in Edval Daily
A change that has been released on Saturday may have impacted some schools if they do not have any students in their file or have not allocated any students to classes, which will cause all classes to be cancelled. The solution is to add students to classes
Update to Edval Cloud Products Saturday 11th February
To facilitate an update to Edval cloud products, my.edval.education will be unavailable for approximately one hour between 6 am and 7 am on Saturday 11th February AEDT (between 7pm and 8pm Friday 10th February GMT). We apologise for any inconvenience
Unplanned Outage of Our Ticketing System
Dear Customers, We're currently waiting to hear back from our ticketing service provider as they're having server issues at the moment. This will result in delayed responses from your support agents as we are unable to send replies in the meantime. Please
Essential Server Maintenance Saturday February 4th
IMPORTANT: To facilitate essential server maintenance, access to my.edval.education will be unavailable for 1 hour on Saturday 4th Feb from 6:00 am AEDT (Fri 3rd Feb 7:00 pm GMT). We apologise for any inconvenience this may cause.
Timetable Edval 10.10.1 Requires .NET Framework 4.8
Dear Users, Edval Timetable (Edval10.exe) has upgraded its .NET Framework compatability, Please make sure that your machine is running on latest .NET Framework 4.8 version. You can install the framework from below link or request IT Team to install it
Update to Edval Cloud Products
To facilitate an update to Edval cloud products, my.edval.education will be unavailable for approximately one hour between 6 am and 7 am on Saturday 21st January AEDT (between 7pm and 8pm Friday 20th January GMT). We apologise for any inconvenience this
Getting Started in 2023 with Tes Timetable
Dear Australian & New Zealand customers, We would like to wish all of you a relaxing, happy and safe holiday with family and friends. Please refer to our knowledge base documentation along with quick videos on how to start your 2023 in Edval Timetable
Essential Cloud Server Maintenance 10/12/2022
To facilitate an essential maintenance update, access to my.edval.education will be unavailable for approximately 50 minutes on Saturday 10th Dec from 6:00 am AEDT /Fri 9th Dec 7:00 pm GMT. We apologise for any inconvenience this may cause.
Australia & NZ Customers - Christmas Closure
Edval Daily Outage - 5 December 2022 05:40 PM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. Once again we sincerely apologies for any disruption and inconvenience that this outage caused.
Essential Maintenance Update Thursday 1st December
UPDATE: The deployment was successful and the system was back online at 5:20 am AEDT IMPORTANT: To facilitate an essential update to address the server auto restart issue, access to my.edval.education will be unavailable for approximately 50 minutes on
Edval Daily Outage - 30 November 2022 11:13 AM AEDT
Hi All, Our cloud services has gone through auto restart again, we are working on it to get it back online. The system will back in approximately 30 minutes. Once again we sincerely apologies for any disruption and inconvenience that this outage caused.
Edval Daily Outage - 30 November 2022 09:05 AM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. Once again we sincerely apologies for any disruption and inconvenience that this outage caused.
Product update to occur on Saturday 26th November
UPDATE: Version 1.113 has been released successfully. We thank you for your patience while this update occurrred. To facilitate an update to Edval Daily and Edval Choice, my.edval.education will be unavailable for approximately 60 minutes on Saturday
Edval Daily Outage - 24 November 2022 02:45 PM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. We dont have an exact ETA for the restore but we believe it should be back in aproximately 30 minutes. Once again we sincerely apologies for any disruption