Recent Topics
Cloud Product Update Saturday 13th May
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 13th May from 6:30 am AEST (Friday 12th May 9:30 pm GMT). We apologise for any inconvenience this may cause.
Updating Syncing login details for Compass users
Hi All, We have been informed that some schools are no longer able to sync Edval Daily and Edval Timetable to Compass and these are due to the users that are no longer active in Compass and their permission to the sync has been revoked. We believe a change
An important support update
Dear All, We will be holding our Team Workshop from Wednesday 17th to Friday 19th May 2023 (inclusive). This is an opportunity for our entire support team to work together to improve our products and look at ways to better serve our customers. During
Cloud Product Update Saturday 1st April
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 21st April from 6:00 am AEDT (Friday 31st March 8:00 pm GMT). We apologise for any inconvenience this may cause.
Cloud Product Update Saturday 25th March
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 25th March from 6:00 am AEDT (Friday 24th March 7:00 pm GMT). We apologise for any inconvenience this may cause.
Cloud Product Update Saturday 24th February
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 24th Feb from 6:00 am AEDT (Friday 23rd Feb 7:00 pm GMT). We apologise for any inconvenience this may cause.
Update to Edval Cloud Saturday 18th February
To facilitate a minor product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 18th Feb from 6:00 am AEDT (Friday 17th Feb 7:00 pm GMT). We apologise for any inconvenience this may cause.
Important updates for Edval Choice and Edval Daily
UPDATE: Edval cloud version 1.115.1 has been released. This version fixes the issue with syncing of Choice forms and the automatic cancelling of classes that do not contain students in Daily. IMPORTANT: To facilitate urgent updates for Choice and Daily,
Auto cancellation of classes with no students in Edval Daily
A change that has been released on Saturday may have impacted some schools if they do not have any students in their file or have not allocated any students to classes, which will cause all classes to be cancelled. The solution is to add students to classes
Update to Edval Cloud Products Saturday 11th February
To facilitate an update to Edval cloud products, my.edval.education will be unavailable for approximately one hour between 6 am and 7 am on Saturday 11th February AEDT (between 7pm and 8pm Friday 10th February GMT). We apologise for any inconvenience
Unplanned Outage of Our Ticketing System
Dear Customers, We're currently waiting to hear back from our ticketing service provider as they're having server issues at the moment. This will result in delayed responses from your support agents as we are unable to send replies in the meantime. Please
Essential Server Maintenance Saturday February 4th
IMPORTANT: To facilitate essential server maintenance, access to my.edval.education will be unavailable for 1 hour on Saturday 4th Feb from 6:00 am AEDT (Fri 3rd Feb 7:00 pm GMT). We apologise for any inconvenience this may cause.
Timetable Edval 10.10.1 Requires .NET Framework 4.8
Dear Users, Edval Timetable (Edval10.exe) has upgraded its .NET Framework compatability, Please make sure that your machine is running on latest .NET Framework 4.8 version. You can install the framework from below link or request IT Team to install it
Update to Edval Cloud Products
To facilitate an update to Edval cloud products, my.edval.education will be unavailable for approximately one hour between 6 am and 7 am on Saturday 21st January AEDT (between 7pm and 8pm Friday 20th January GMT). We apologise for any inconvenience this
Getting Started in 2023 with Tes Timetable
Dear Australian & New Zealand customers, We would like to wish all of you a relaxing, happy and safe holiday with family and friends. Please refer to our knowledge base documentation along with quick videos on how to start your 2023 in Edval Timetable
Essential Cloud Server Maintenance 10/12/2022
To facilitate an essential maintenance update, access to my.edval.education will be unavailable for approximately 50 minutes on Saturday 10th Dec from 6:00 am AEDT /Fri 9th Dec 7:00 pm GMT. We apologise for any inconvenience this may cause.
Australia & NZ Customers - Christmas Closure
Edval Daily Outage - 5 December 2022 05:40 PM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. Once again we sincerely apologies for any disruption and inconvenience that this outage caused.
Essential Maintenance Update Thursday 1st December
UPDATE: The deployment was successful and the system was back online at 5:20 am AEDT IMPORTANT: To facilitate an essential update to address the server auto restart issue, access to my.edval.education will be unavailable for approximately 50 minutes on
Edval Daily Outage - 30 November 2022 11:13 AM AEDT
Hi All, Our cloud services has gone through auto restart again, we are working on it to get it back online. The system will back in approximately 30 minutes. Once again we sincerely apologies for any disruption and inconvenience that this outage caused.
Edval Daily Outage - 30 November 2022 09:05 AM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. Once again we sincerely apologies for any disruption and inconvenience that this outage caused.
Product update to occur on Saturday 26th November
UPDATE: Version 1.113 has been released successfully. We thank you for your patience while this update occurrred. To facilitate an update to Edval Daily and Edval Choice, my.edval.education will be unavailable for approximately 60 minutes on Saturday
Edval Daily Outage - 24 November 2022 02:45 PM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. We dont have an exact ETA for the restore but we believe it should be back in aproximately 30 minutes. Once again we sincerely apologies for any disruption
Important: Essential Maintenance scheduled for Thursday 24th November
This was completed successfully and the server is back online. Thank you for your patience while this work was completed. Essential maintenance for the Edval web server will take place on Thursday 24th November at 4:30 am AEDT (1:30 am AWST and 5:30 pm
Important: Essential Maintenance scheduled for Tuesday 22nd November
Due to an issue encountered on Monday 21st November, it is necessary to perform essential maintenance on Tuesday 22nd November at 4:30 am AEDT, 1:30 am AWST (Monday 21st November at 5:30 pm GMT). This should take approximately 50 minutes only. We sincerely
Edval Daily Outage - 21 November 2022 02:05 PM AEDT
Hi All, Our cloud services has gone through another auto restart, we are working on it to get it back online. We dont have an exact ETA for the restore but we believe it should be back in aproximately 30 minutes. Once again we sincerely apologies for
Edval Daily Outage - 21 November 2022 09:21 AM AEDT
Hi All, Our service has auto restarted and currently down, We are working on it to get the system back up running. Apologies for inconvenience. 10:14 AM AEDT Update - The system is back on, Thank you for your patience. Once again we sincerely apologies
Product Update to occur on Saturday 19th November
UPDATE: The latest release, 1.112.1 has been deployed successfully and the system is back online. Thank you for your patience. To facilitate a product update, access to my.edval.education will be unavailable for 60 minutes on Saturday 19th November from
URGENT: Server restart will occur today at 10 am AEDT
UPDATE: The system is now back on line. Thank you all for your patience. IMPORTANT: Due to an urgent issue with the server, my.edval.education will be unavailable for approximately 30 minutes today 14/11/2022 at 10 am AEDT, 9am AEST, 7am AWST. We sincerely
Edval Cloud Essential Maintenance 12th November 2022
Update Saturday 12th November 7:00 am AEDT: This has been completed successfully and the service is back online. To facilitate an essential update to Edval's Cloud infrastructure, access to my.edval.education will be unavailable for approximately 60 minutes
Essential Update for Edval Cloud
To facilitate an essential update to Edval's Cloud infrastructure, access to my.edval.education will be unavailable for approximately 60 minutes on Saturday 5th November from 6:00 am AEDT (Friday 4th November from 7:00 pm GMT). We apologise for any inconvenience
Planned Essential Maintenance for Edval Cloud Products
IMPORTANT: To facilitate essential maintenance, access to my.edval.education will be unavailable for approximately 90 minutes on Sat 29th October from 5:00 am AEDT (Fri 28th October 7:00 pm BST/IST). We apologise for any inconvenience this may cause.
Essential Server Restart Tuesday 25th/Wednesday 26th October
Update: the service is back online as of 4:50 am AEDT (6:50 pm BST/IST). Thank you for your patience. An essential planned server restart is taking place and is due to finish at approximately 5 am AEDT (7 pm BST/IST 25th October). Apologies for the inconvenience
Edval Cloud Services Outage 20 October 2022
Update 12:42PM AEDT my.edval.education is now back online and we are currently monitoring. Update 11:30PM AEDT We are currently experiencing Edval Cloud ( Edval Daily, Edval Inteviews, Edval Choice) Outage, Development Team is currently working on this.
Edval Cloud - Post Incident Response
Hi All, As you are aware, an outage occurred to our cloud products (Edval Daily, Choice & Interviews) on October 7-8th 2022. We are providing you the following incident report so that you are aware of what had occurred to cause this outage, and the steps
Edval Cloud Service Restored
Dear Customer, Edval's online service (Edval Daily, Edval Interviews, Edval Choice) was successfully restored at 5:20 pm on Saturday 8th October. Access to my.edval.education is now available. We sincerely apologise for the inconvenience we know this