Recent Topics
Tes Cloud products - Outage (07 April 2025 - 7:30AM AEST)
We are aware of an issue with Timetable Daily , Timetable Interviews and Timetable Choice, and we apologise for the disruption this has caused. Our investigations are still ongoing, but as soon as we have more information about the issue, we will let
Tes Cloud products - Outage (04 April 2025 - 08:55AM AEST)
We are aware of an issue with Timetable Daily , Timetable Interviews and Timetable Choice, and we apologise for the disruption this has caused. Our investigations are still ongoing, but as soon as we have more information about the issue, we will let
Tes Cloud products - Outage (20 March 2025 - 09:05AM AEST)
We are aware of an issue with Timetable Daily/Choice/Interviews and we apologise for the disruption this has caused. Our investigations are still ongoing, but as soon as we have more information about the issue, we will let you know what we’ve identified
Tes Cloud products - Outage (07 February 2025 - 09:04AM AEST)
Timetable Daily/Choice/Interviews (my.edval.education) is currently encountering operational issues. We are presently conducting an investigation and will provide updates here. We apologise for any inconvenience caused. UPDATE 10:12AM AEST - The system
Tes Cloud products - Outage (19 December 2024 - 08:25AM AEST)
Timetable Daily/Choice/Interviews (my.edval.education) is currently encountering operational issues. We are presently conducting an investigation and will provide updates here. We apologise for any inconvenience caused. UPDATE 09:15AM AEST - The system
Important Updates to Our Ticketing and Support System
Dear Timetable community, We are reaching out to inform you of some important updates to our support and ticketing system. Please read the below information carefully, as these changes will affect the way we support your school. New Support Query Submission
Tes Cloud products - Outage (23 August 2024 - 09:07AM AEST)
Timetable Daily/Choice/Interviews is currently encountering operational issues. We are presently conducting an investigation and will provide updates here. We apologise for any inconvenience caused. UPDATE 10:15AM AEST - The system is back online. We
Tes Timetable (E10) Version 10.11.21
A new version of Tes Timetable has been released, version 10.11.21, this new version contains the following updates; An update has been made in the help text for Lines > Line results > Create classes Fix has been added in My Classes to make sure number
Timetable Daily Product Update Thursday 4th July 2024
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for maximum 2 hours on Thursday 4th July from 5.45pm - 8pm UK Time, 2.45am - 5am AEST. We apologise for any inconvenience this may cause.
Tes Timetable (E10) Version 10.11.19
We have now released a new version, 10.11.19 to our schools. This new version includes a critical fix to a crash being reported on the Master Grid. We now work towards a further release of version 10.11.20 for continued fixes and updates where relevant.
Tes Timetable (E10) Version 10.11.14
In order to ensure the stability of our Tes Timetable product we temporarily rolled back to an earlier version (10.11.14). Whilst this has fixed the issue for some of you, it has not been the expected solution more widely. We are sorry for the inconvenience
Timetable Daily Product Update Saturday 22nd June 2024
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for maximum 2 hours on Saturday 22nd June from 5 - 7am UK Time, 2 - 4pm AEST. We apologise for any inconvenience this may cause.
Timetable Daily Product Update Thursday 6th June 2024
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for maximum 2 hours on Thursday 6th June from 5.45 PM - 8.00 PM UK time (02.45 - 05.00 AM AEST). We apologise for any inconvenience this may cause.
Tes Cloud products - Outages (Update: 03 July 2024)
Timetable Daily/Choice/Interviews is currently encountering operational issues. We are presently conducting an investigation and will provide updates here. We apologise for any inconvenience caused. Please continue to provide us details as disruptions
Timetable Daily Product Update Saturday 25th May 2024
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for maximum 2 hours on Saturday 25th May from 2:30-4:30 AM UK time (11.00 AM - 1.30 PM AEST). We apologise for any inconvenience this may cause.
Timetable Daily Product Update Thursday 9th May 2024
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for maximum 2 hours on Thursday 9th May from 5.45pm GMT+1 / 02:45am AEST. We apologise for any inconvenience this may cause.
Timetable Daily Product Update Thursday 25th April 2024
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for maximum 2 hours on Thursday 25th April from 3.30AM GMT+1 / 12.30pm AEST. We apologise for any inconvenience this may cause.
Timetable Daily Product Update Friday 12th April 2024
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for maximum 2 hours on Friday 12th April from 12pm GMT+1 / 9pm AEST. We apologise for any inconvenience this may cause.
Timetable Daily Product Update Friday 29th March 2024
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for maximum 2 hours on Friday 29th March 2024 from 11 AM AEDT / 12 AM UK time. We apologise for any inconvenience this may cause.
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 14 Feb 2023 07:00:05 AM AEDT
Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update: 14 Feb, 8:18AM
Product Update Wednesday 14th February
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for ~30 minutes on Wednesday 14th February from 6:00 am AEST (7:00 pm GMT). We apologise for any inconvenience this may cause in the meantime. Update: 14 Feb,
Product Update Monday 29th January
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for ~30 minutes on Monday 29th January from 6:00 am AEST (7:00 pm GMT). We apologise for any inconvenience this may cause in the meantime.
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 18 December 2023 01:58:05 PM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update 02:35 PM
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 15 December 2023 12:05 PM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update 12:45 PM
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 13 December 2023 12:35 PM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update 13 December
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 13 December 2023 09:25 AM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update 13 December
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 01 November 2023 10:15 AM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update 01 November
Tes Cloud Modules Outage (Daily, Interviews, Choice) - 22 September 2023 03:27 PM AEDT
Hi All, Our cloud services has gone through auto restart, we are working on it to get it back online. The system will back in approximately 30 minutes. We sincerely apologies for any disruption and inconvenience that this outage caused. Update 22 September
Cloud Product Update Saturday 2nd September
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 2nd September from 6:00 am AEST (Friday 1st Sept 9:00 pm BST). We apologise for any inconvenience this may cause.
Product Update Thursday 10th August
IMPORTANT: To facilitate a product update which will address an issue in Choice where administrators are unable to act as a student when a form is closed, access to my.edval.education will be unavailable for 30 minutes on Thursday 10th August from 4:30
Cloud Product Update Saturday 15th July
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 15th July from 6:00 am AEST (Friday 14th July 9:00 pm BST). We apologise for any inconvenience this may cause.
Urgent Update to Edval Daily Thursday 29th June
IMPORTANT: To facilitate an urgent update, access to my.edval.education will be unavailable for 30 minutes on Thursday 29th June from 5:00 am AEST (Wednesday 28th June 8:00 pm BST). We apologise for any inconvenience this may cause.
Cloud Product Update Saturday 13th May
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 13th May from 6:30 am AEST (Friday 12th May 9:30 pm GMT). We apologise for any inconvenience this may cause.
Updating Syncing login details for Compass users
Hi All, We have been informed that some schools are no longer able to sync Edval Daily and Edval Timetable to Compass and these are due to the users that are no longer active in Compass and their permission to the sync has been revoked. We believe a change
An important support update
Dear All, We will be holding our Team Workshop from Wednesday 17th to Friday 19th May 2023 (inclusive). This is an opportunity for our entire support team to work together to improve our products and look at ways to better serve our customers. During
Cloud Product Update Saturday 1st April
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 21st April from 6:00 am AEDT (Friday 31st March 8:00 pm GMT). We apologise for any inconvenience this may cause.
Cloud Product Update Saturday 25th March
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 25th March from 6:00 am AEDT (Friday 24th March 7:00 pm GMT). We apologise for any inconvenience this may cause.
Cloud Product Update Saturday 24th February
IMPORTANT: To facilitate a product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 24th Feb from 6:00 am AEDT (Friday 23rd Feb 7:00 pm GMT). We apologise for any inconvenience this may cause.
Update to Edval Cloud Saturday 18th February
To facilitate a minor product update, access to my.edval.education will be unavailable for 45 minutes on Saturday 18th Feb from 6:00 am AEDT (Friday 17th Feb 7:00 pm GMT). We apologise for any inconvenience this may cause.
Important updates for Edval Choice and Edval Daily
UPDATE: Edval cloud version 1.115.1 has been released. This version fixes the issue with syncing of Choice forms and the automatic cancelling of classes that do not contain students in Daily. IMPORTANT: To facilitate urgent updates for Choice and Daily,