Community Portal: Company Announcements & Community Discussions

Preamble

On our Tes support portal, there is a community section where Timetable users can share their ideas and thoughts and connect with the rest of community. This allows for users to come together to help the products grow and reach new heights, to make them easier and more enjoyable for all to use. This document will explain how a user can make the most of the community portal and use it to its fullest capabilities.

Home Page

Log in to www.help.edval.education and navigate to the 'Community' section.

The Community page displays the different product categories. This will help you to navigate to your preferred product to view topics you wish to read about, request a new feature or raise a discussion among the community.

Topics may be searched by entering key words into the 'Search community' field box.

The right hand side of the page has an Announcements section and a Sticky Posts section.

1. Announcements - These are topics that have been flagged by Tes so that you know of any hot topics or need to know topics.
   
2. Sticky Posts - These are topics that are commonly accessed by other users therefore pinned by Tes.

Product Categories

Select a product from the community home page to access all posts and announcements on the product.
You can filter the posts by type Discussions, Announcements or Ideas.

individual posts will have options to give an idea a 'thumbs up', monitor the status (see whether it is implemented, under review, etc), or you can also comment on it.

On the right hand side you will see some quick functions:

1. Follow - If you wish to be notified when topics are posted on the selected product, you can click on the Follow button. You will be notified by email of any interactions with the product.
   

1. Forums - There are two types of forums for each product:
   Feature Requests: used to submit and monitor feature requests.
   Community Discussions: used among schools to discuss topics.
   

1. Announcements - Each product will display relevant announcements and other news on the product.
   

From November 20th 2023, we will be discontinuing all feature request options and entering a maintenance and support phase. We've taken this decision to focus our development strategy on enhancing product quality and performance to improve the overall product experience across all Tes Timetable (Edval) products. We will continue to monitor and maintain ongoing customer support requests and will prioritize these accordingly. We look forward to an exciting year of product improvement. 

How to post a Community Discussion

Community members can post their ideas, hints and tips, or open a discussion among the community.

You can do this by clicking the 'Add Topic' button, making sure you choose the topic type as 'discussion'.
In the Category section, select the relevant Tes product. In the Sub Category section, select the Community Discussions option.

 

Tags - Adding tags (key words) will help with searching and narrowing down the post for people to find. Make sure to press enter after each word used.

If you are a client and you would like an integration with your admin system, then please request for your admin system to submit a request to edval-integration@tes.com

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