Online Portal Overview
The online support portal has a great deal of information to help you, as a user of the Tes products. The Tes team works hard to keep the portal updated with helpful and informative user guides, and is a place where users and the Tes team can communicate
with each other regarding new releases, feature requests and support requests.
This document contains:
- a video showing the portal features
- a written guide explaining how to navigate the online portal.
The portal is located at help.edval.education. Please bookmark this screen for easy access.
Video of the online portal
Written guide to the online portal
Sign in to the portal
A password is required
to access the portal. An invitation to access the portal can be requested by
emailing edval-support@tes.com,
whereby you will receive a link via email to set up your own preferred password. You can also submit your request via 'Get Help' within the Tes products.
Upon signing in, the
full range of information will become available.
Portal areas
Across the top, you will see a few areas available to you:
My Tickets
Any tickets you log will display here, along with the responses from the Tes team.
Refer to: How to submit a support ticket
Knowledge Base
The Knowledge Base stores user guides, how to tips and videos to help you use the Tes products.
Refer to: Knowledge Base
Community
The Community section allows both Tes users and Tes staff to share their ideas and thoughts on the products, and request further features.
Recent Tes announcements, such as new feature information, appear down the right hand side.
Chat
The live chat function is available on every page of the portal, allowing you to chat online with an Tes support team member (during AET business hours only).
Refer to: Requesting help from Edval
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